Support
and help
Discord Support
Our teams will be happy to answer your questions on Discord, so don't hesitate to join us and open a ticket.
Frequently asked questions
Can I add your content on my own world?
With Add-Ons, it's possible to add our content to your worlds! You can find our latest Add-Ons directly on the Minecraft Marketplace or on its website.
What platforms is your content available on?
Our content is available everywhere in the world on all platforms! You can play our DLCs on a Mobile Phone in South Korea, on a PS5 in Argentina, on Nintendo Switch in Canada, or even on a PC in Norway!
How can I purchase your content?
You can find our Minecraft Marketplace content in-game by clicking on the Marketplace button while on Minecraft and searching for Honeyfrost on the search bar.
You can also view our content from the Minecraft Marketplace's
website.
Can I use your content in multiplayer mode?
All our Add-Ons and Sky Island DLCs are multiplayer compatible! As with our other pieces of content, you can see the recommended number of players in the product details on the Minecraft Marketplace.
I have suggestions and ideas!
That's amazing, and we'd be more than pleased to hear about them. To share them, join our Discord and create a ticket. We'll be right with you to listen to your suggestions!
Do you do refunds?
If don't enjoy our content, we're sorry to hear it and would love for you to share why with us, so we can improve and update the content.
If nevertheless, you still wish to be refunded, you can do so by contacting Microsoft and Minecraft support at
Minecraft Help or
XBOX Support